Delivery & Returns


Delivery Information

Online orders are processed on the next working day after they are placed and sent out via Royal Mail Tracked 48. You will receive an email confirmation when your order has been dispatched with tracking information.

Royal Mail Tracked 48 | £3 per order

Royal Mail International | £7 per order


Returns Information

We hope that you will love your Hope & Ivy clothes as much as we loved designing and making them. In the unlikely event that you're not entirely satisfied with your purchase, you can return your item(s) for a refund within 14 days of receiving your item. Your item(s) must be returned in the original packaging, in a saleable condition with all labels and tags attached. Please, be extra careful not to mark clothing with make-up when you're trying things on. Upon return, all items are inspected by our customer services team before your refund is processed.

Please send returns to:
Hope & Ivy Customer Services,
Unit G1G - The Greenhouse,
8 Mackintosh Lane,
E9 6AB

Please note that at present we are unable to offer exchanges. Please e-mail if you require an exchange.